Return and refund policy

Last updated: December 4, 2025

This Return & Refund Policy applies to all products purchased through xelto.shop. We are committed to ensuring your satisfaction with our yoga foam rollers and fitness accessories.

1. Return Window We accept returns within 30 days of the delivery date. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns To be eligible for a return, your item must meet the following criteria:

• Condition: The foam roller must be in the same condition that you received it: unused, clean, and in sanitary condition (no sweat marks, scratches, or signs of wear).
• Packaging: It must be returned in its original packaging (shrink wrap/box) with all labels intact.
• Proof: You must provide a receipt or proof of purchase (Order Number).

Non-returnable items:

• Gift cards.
• Items that have been used, washed, or altered.
• Products damaged by the customer due to misuse (e.g., using on rough surfaces causing tears).

Items sent back to us without first requesting a return via email will not be accepted.

3. Return Process To start a return, you can contact us at support@xelto.shop or call us at +1 346-470-1892.

• Step 1: Contact our support team with your order number and reason for return. Please attach a photo if the item is defective.
• Step 2: If your return is accepted, we will send you the return address and detailed instructions on how to package and ship your return.
• Step 3: Pack the items securely to prevent damage during transit.

4. Return Shipping Fee

• Defective/Damaged Products: If the product is incorrect, damaged by the carrier, or has a manufacturing defect, we will cover the return shipping cost or provide a free replacement.
• Customer Remorse: If you purchased the wrong size/color, density preference, or simply no longer want the item, you will be responsible for paying for your own shipping costs for returning your item to our US warehouse. Shipping costs are non-refundable.
• Restocking Fee: We do not charge a restocking fee on returns.

5. Return Address Please do not send your purchase back to the manufacturer without contacting us first. Returns should be sent to our warehouse at: 4122 212th St SW Apt A203, Mountlake Terrace, WA 98043-3500, USA

6. Refunds We will notify you once we’ve received and inspected your return. We will verify that the item is clean and unused. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

7. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Contact Us If you have any questions about our Returns and Refunds Policy, please contact us:

• Email: support@xelto.shop
• Address: 4122 212th St SW Apt A203, Mountlake Terrace, WA 98043-3500, USA
• Phone: +1 346-470-1892